Troubles with N720IP

[chrisbware]

Hello,

sorry if I write in english but my German is very poor.

I need help on a big Gigaset N720IP installation with one Dect manager and 14 bases. Network project has been done using Gigaset Kit, following manuals, and tested many times. Now we have delivered the services encountering many issues (firmware version 108).

- Dect Manager restart on its own every two days (more or less): we have "fixed" this issue setting auto reboot during the night!

- Often handsets place calls hearing ringback, but when callee answers there's no audio at all on both directions.


All base stations are active and synced, we use only G711a codec. Syslog messages are not readable.

Please find attached Events of main base stations.

Thank you in advance for your help.

chrisbware

 

[LordLifthill]

Hello,

we need more information.

Please name the type of handsets and the amount of handsets used.

What kind of PBX (manufacturer/model) do you use?

 

[chrisbware]

Hi,

thank you for your answer.

We use an open source PBX called Freeswitch. In this moment we have 40 instances of this PBX installed across our customers and it's very stable.
Handsets are 37 x S650H PRO (firmware 63 and 74) and 20 x R650H PRO (firmware 13).

Please feel free to ask for any information you need.

 

[LordLifthill]

Behind certain platforms, I don't know if freeswitch is one of them, N720 had reboot problems with 108. There is a beta 110 firmware with a fix for the reboot problem. I suggest to test it. This beta is going to be the next release version.

https://teamwork.gigaset.com/gigawiki/display/GPPPO/N720+IP+PRO+Release+notes+110

 

[chrisbware]

Thank you.

Just a last question: how many contemporary calls can be placed from one base, using G711a? I assume 8 from datasheet. Is it correct?

 

[LordLifthill]

Using G711a up to 8 calls/dect events can be established at one time. Opening a directory like ldap is using a dect channel also.

 

[MuP]

N720 had reboot problems with 108. There is a beta 110 firmware with a fix for the reboot problem.

Missing version 109?
Read this
"This software version has been withdrawn by Gigaset, bec there is also a spontaneous restart detected, after updating to this version.
The cause has been detected and will be eliminated in a future version."

 

[LordLifthill]

Missing version 109?

No. I definately do no miss this sh....y version.

 

[MuP]

There is a beta 110 firmware

just released

https://teamwork.gigaset.com/gigawiki/display/GPPPO/N720+IP+PRO+Release+notes+110